At Relaxan, we strive to provide high-quality lighting products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

Refunds may be issued if the product received is damaged, defective, or incorrect. Customers must contact us within the specified period after receiving the product.

• The product must be unused and in original packaging
• The request must be made within 7 days of delivery
• Proof of purchase must be provided

2. Non-Refundable Items

The following items may not be eligible for refunds:

• Products damaged due to improper installation
• Products used or altered after delivery
• Custom or special order items

3. Refund Process

Once your refund request is approved, our team will inspect the returned product. After verification, the refund will be processed to your original payment method.

4. Refund Time

Refunds are usually processed within 5-10 business days after the returned product is received and verified.

5. Shipping Charges

Shipping charges may not be refundable unless the return is due to an error from our side or a defective product.

6. Contact Us