At Relaxan, we aim to deliver high-quality lighting products safely and quickly to our customers. Please review our shipping and return policies below for a better understanding of our process.

1. Shipping Process

Orders are processed after successful payment confirmation. Our team ensures that every product is carefully packed before dispatch.

• Orders are processed within 1-3 business days
• Delivery time may vary depending on location
• Tracking details will be provided once the order is shipped

2. Shipping Coverage

We currently ship products across various regions. Delivery availability may vary based on serviceable areas.

3. Delivery Time

Estimated delivery time is typically between 3-7 business days depending on your location and courier services.

4. Return Eligibility

Returns may be accepted if the product received is damaged, defective, or incorrect.

• Return requests must be made within 7 days of delivery
• The product must be unused and in original packaging
• Proof of purchase is required

5. Non-Returnable Items

• Products damaged due to improper use
• Products installed or used after delivery
• Custom or special order products

6. Return Process

To initiate a return, please contact our support team with order details and product images if applicable.

7. Contact Us